FAQs

Please find the answers to commonly asked questions below:

• How do I create an account?

  In order to create an account with us here at Per-Scent, please follow the process on our website. We require full company details and some further information about your company before we can set up your trade account; all accounts are initially opened on a proforma basis.

• When can I place my first order?

  When we have received your completed application, you will receive an email once your account has been approved and is open. You will then be able to login and place orders 24 hours a day, 7 days a week, all year round.

• How do I place an order?

  Once your account has been opened successfully, you can place your orders via our website. To do so, simply log in to your account with your username (this is the email address you registered with) and password, click to view our price list and place your order.

• What is your minimum order value?

  Our minimum order value for UK customers is currently £150; this may fluctuate throughout the season. Please be aware our minimum order value may vary for export customers, but please contact our Export Sales Executive for more information.

• Do your prices include VAT?

  All our prices are updated frequently and are excluding VAT. We offer regular discounts and special offers to all our customers which can be viewed on our price lists.

  Price lists are available to all our customers, if you would like to request an email Excel format or a hard copy please do not hesitate to contact us.

• Are the quantities displayed on the website up-to-date?

  All our quantities are updated regularly; please be aware these quantities do not take into consideration any pending orders on our system.

• Are your products genuine?

  Yes. All our branded fragrances, skin care and cosmetic products are 100% genuine. We source our products either from fragrance houses directly or from legitimate secondary sources.

• I have confirmed an order with you but now I want to cancel or amend it.

  If you have placed an order with us and would like to make some amendments, please endeavour to let us know as soon as possible. Once your order is with our warehouse we cannot guarantee that any changes required may be possible. If you would like to cancel your order please contact us as soon as possible.

• What payment methods do you accept?

  For UK customers we accept payment by BACS, CHAPS, credit card, debit card, cheque, cash or cash payment at a designated bank. Please note we do not charge an admin fee for payments made by credit card.

  For those paying by cheque, please make cheques payable to Per-Scent Ltd. Please note that BACS, CHAPS payments and cheques can take up to 7 working days to clear and we can not dispatch your order until this time.

  For Export customers we accept payment by bank transfer only. Payment for your order can be made in Euro (€), Dollar ($) or GBP (£) for any queries you may have please contact our Export Sales Executive.

• Can I have more than one delivery address on my account?

  Yes. You can have multiple delivery addresses. These can be entered on the account application form and edited through the "My Account" section once you are logged in.

  We also facilitate multi user accounts. This provides greater flexibility for larger organisations or those with more than one site/outlet. The master account holder will hold the administrative rights.

• How much do you charge for delivery of my order?

  For all UK mainland orders that meet the minimum order value we will deliver free of charge.

  Please contact us regarding any queries you may have for delivery outside of this area.

• Do you deliver to overseas customers?

  As our business has developed we have gained a vast number of export customers, an area of the business we would like to develop further. We have a dedicated Export Sales Executive who will be on hand to assist with any queries you may have.

  If you wish to discuss any specific requirements please contact us.

• How long will it take for my order to arrive?

  After we have received payment for your order we will dispatch your order for next working day delivery for all UK mainland orders.

  If you are local to our office, or in the area then you are welcome to collect your order direct from our warehouse, please speak to your Account Manager should you wish to arrange to do so.

  For all our export customers please note we can arrange delivery of your goods direct to you, or alternatively you can arrange your own transport. Please note delivery quotes will be provided once your order has been picked and packed by our warehouse.

• How can I return a damaged item?

  If, on the rare occasion you receive your order containing damaged goods, we must receive written notification of this within 36 hours of delivery, we may also request an image of the damaged goods so please bear this mind.

  We will only accept returned items in the event that they are delivered to you damaged.